I am receiving the error – Failed to initialize conversion plug-in
This message can be received if you have not allowed the conversion server to startup before attempting to create a...
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How accessible are my digital publications?
Unfortunately Flipbooks do not meet the accessibility requirements as they are image-based. Meaning that text to speech solutions will not... -
My upload is stuck in the queue. What do I do?
Please follow the below steps for Mac and PC. PC Navigate to the Queue Manager from your system tray as seen... -
How do I upload my Flipbooks to your cloud servers?
Cloud Services You can upload your Flipbooks and host them on our servers with Cloud Services. With Cloud Services everything... -
Adding live chat to Flipbooks with Tag Manager and Tidio
Google Tag Manager support was added to Flipbooks Desktop in version 9.3. Tag Manager enables a whole new slew of... -
User Login
You can set up groups and add users to groups with login details (usernames and passwords). There is now also... -
Install Flipbooks Desktop on Windows
Before following these instructions you should download the PC installer from our website. Once you have downloaded the installer exe... -
Can I host my flipbooks on SharePoint?
SharePoint does not offer FTP access to upload files/folders so this may present a problem. Essentially, the entire project folder... -
Install Flipbooks Desktop on MacOS
Before following these instructions you should download the Mac installer from our website. Once you have downloaded the installer dmg... -
When I try to access the software I receive the error “There is an issue with the network settings blocking the software from authenticating this account”
Can we please get you to check if you are you are behind a firewall or going through a network... -
Why am I seeing blank page(s) within my Flipbook?
Blank pages are most commonly caused by; Importing your PDF from a network/remote drive. If this is the case, please... -
How do I pop-out a video on top of my digital publication?
In the DESIGN tab of the software under Interactive you would select the Video Button from the icons as seen... -
Why are my project files so big?
In version 9 of our software we have introduced a new solution that allows our customers to create mobile-centric digital... -
Adding custom Javascript to Flipbooks
embed javascript Google Tag Manager can be used to add custom Javascript to your Flipbooks. The tutorial below will guide... -
How can I create a copy of my flipbook?
Our desktop software has a Save As option available where you can create a copy from one of your existing... -
Desktop keyboard shortcuts
Flipbooks Desktop supports a variety of Keyboard shortcuts on Windows & MacOS. You’ll find a list of these below for... -
When I try to open the software I receive the error Licence Error Validate (17)
If you’re receiving the license error validate (17) error, this means that there is a conflicting license file stored on... -
PDF Layouts within 3D Issue Flipbooks
This article explains the different formats of a PDF before importing into the software. This can be quite confusing, as... -
Setting up templates and profiles
When you purchase 3D Issue Desktop, you receive a template within the software. You can purchase additional templates by contacting... -
When I run the software I receive an (D1)-(1024) error
This error is caused by a conflict with the licence file. In order to resolve the issue can we please...