When I try to open the software I receive the error Licence Error Validate (17)
If you’re receiving the license error validate (17) error, this means that there is a conflicting license file stored on...
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How can I add e-commerce options to my digital catalogs?
Our software has an array of options available for ecommerce. These include product web links, a shopping cart feature and... -
How do I embed a video in my digital publication?
You can embed YouTube, Vimeo, or MP4 video files on your publications using our Embedded Video Button interactive feature. In... -
How do I pop-out a video on top of my digital publication?
In the DESIGN tab of the software under Interactive you would select the Video Button from the icons as seen... -
Can I mask the cloud domain for my Flipbooks?
When hosting your Flipbooks on our cloud servers you can mask the cloud domain, so that your magazine appears to... -
How do I upload my Flipbooks to your cloud servers?
Cloud Services You can upload your Flipbooks and host them on our servers with Cloud Services. With Cloud Services everything... -
How do I upload Flipbooks to my website with 3D Issue?
If you are uploading your publications to your own server you can do this through our software. We have a... -
How accessible are my digital publications?
Unfortunately Flipbooks do not meet the accessibility requirements as they are image-based. Meaning that text to speech solutions will not... -
Password protection & Login
We have a user login feature available with Cloud Services, with its primary purpose being to password-protect your Flipbooks. Use... -
Manually uploading Flipbooks?
To allow manual uploading of Flipbooks, our software exports the Flipbook project folder locally which you or your webmaster can... -
Why are my project files so big?
In version 9 of our software we have introduced a new solution that allows our customers to create mobile-centric digital... -
Creating a Library
Open the 3D Issue software. Along the top of the software you should see the application Menu with options like... -
How do I manage my issues with Cloud Hosting?
If you have cloud services added to your account you can upload your 3D Issue publications to our hosting service.... -
Can I view my Flipbooks offline?
Our Professional and Enterprise software allows you to create online and offline versions of your Flipbooks for desktop, tablet, and... -
Can my flipbooks vertical scroll?
With the release of 3D Issue 9.1, we have introduced a new view mode into the software called vertical scroll.... -
Can I keyword search across multiple publications?
Unfortunately the search feature does not allow this functionality and it is only designed to search the currently opened publication.... -
I am getting a (B-0) error
The (B-0) error results from the software license manager taking too long to respond when the software starts. This is... -
Can I apply my settings to all hotspots?
Yes, you can apply a global setting to all hotspots by clicking on the Options (top menu) and choosing Hotspot... -
When I attempt to open a Flipbook within the software, I recieve a ‘Source files not found’ error.
This error is returned when the software cannot find the imported PDF files in your DO_NOT_UPLOAD folder’s pdf folder. To fix... -
Can I access the software via remote login from another machine?
The software can only be accessed by the user who installs it on the assigned machine. Other users cannot login...