My flipbook is appearing blurry when I zoom in on an iPhone
Can you please launch the software and open that particular project. Once you are in the software, can you please...
Troubleshooting
Troubleshooting common problems
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When I try to build my magazine I receive a message to enter a library path location?
You will get prompted with the message to enter your library path location if you do not have upload checked... -
I am getting a ‘Limited Trial’ message when I attempt to login to the software. Why is this?
This message appears if your computer is not able to communicate with our servers. For example, if you are using... -
I am receiving the following error – IOS Apps requires secure server
To resolve this problem, please update your upload settings by clicking on Edit under the upload panel within the Output... -
Once I have created my Flipbook, how do I send it out to someone?
When you have finished building your flipbook, a popup will appear with the link to view it online. If you... -
Why does 3D Issue add a blank page to my flipbook?
A blank page is added on to the end of your flipbook if the publication has an odd number of... -
I get an error – “Offline” is damaged and can’t be opened, when I try to open my offline file on Mac
A reason for this could be that your offline.app file is not digitally signed and MacOS requires that all .app files... -
Text selection problems when republishing Flipbooks made with an earlier version on 9.2
If you experience problems with Text selection after rebuilding existing publications you may need to perform one of the following... -
My magazine is getting stuck at 44%. Why is this?
Some causes might be: Adding your PDF from either network location or a remote drive. PDF files must be stored... -
How can I stop my Flipbooks from being processed in the Queue Manager?
If you wish to cancel issues from being processed please follow the below steps for Mac and PC. Mac To... -
When I try to activate the software I receive an License Error Activate (3015) error
The error (3015) means that the serial number that you are attempting to use, does not match the software version... -
I am getting a (B-0) error
The (B-0) error results from the software license manager taking too long to respond when the software starts. This is... -
I have purchased the software but it is still saying I have a trial version. Why is this?
The most common cause of this would be if you signed up for a trial of the desktop software using... -
My magazine title shows within the App, but not the thumbnail image. Why is this?
To resolve this problem, launch the software and click on Portal > Manage Issues. A popup window will appear. Click... -
My Intro image is not displaying on mobile devices
The intro image will only be visible on Desktop and Tablet devices. The reason for this is due to the... -
I am receiving the following error: ‘Message: low memory or corrupted memory’.
Please restart your machine. Once restarted could you then attempt to open your flipbook in the software to see if... -
I am getting a ‘templates.xml’ error on my Mac
When you install the software on a Mac, please do not launch the app from the mounted installer. You must... -
When I attempt to open a Flipbook within the software, I recieve a ‘Source files not found’ error.
This error is returned when the software cannot find the imported PDF files in your DO_NOT_UPLOAD folder’s pdf folder. To fix... -
I have changed the name of my computer and now the software is saying ‘maximum numbers of activations reached’.
Changing the name of your machine will cause this message to appear, due to the computer name being registered on...