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If you are on a mac and receive the 3010 error, could you also provide your Mac Serial and your 3D Issue serial key, as described here.
This will help us resolve your issue much faster, Thank you.

If you are receiving this error message, check out this article.
If you still receive this error, please contact us and we'll gladly assist you.

If you are receiving this error message, check out this article.
If this does not solve your problem, please contact and we'll gladly assist you.