Error occurred while loading template details

Could not load logo and copyright error

The template error is usually caused by the domain not being correctly added. In some cases the URL is not detected correctly because of different services etc. The error message that is shown is as follows:

Oops, there appears to be a problem... A domain or logo has not been added

We recommend adding two version of the domain to ensure your publication works correctly, one with the “WWW” and one without.

If your domain is:  www.your-domain.com then you would add:

http://www.your-domain.com

http://your-domain.com

This ensures your domain will be detected correctly when a user visits your publication.

To add a domain:

1. Click “Setup” on the left side of the Content Tab (“Edit” on Version 6.0 and older).

2. In the Window that opens, click on “Domains”

3. Add you domains and your Google analytics ID  if needed (not required)

4. Click next and then click Finish.

Your domains should now be added.

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